Cemeteries ARE Dying — And Here’s One Cemetery’s Bold Response

Take a long-time funeral director, a cemetery owner and a psychologist who specializes in grief counseling, put them together, and what do you get? An unconventional idea that just might be the future of cemeteries. At this year’s NFDA expo in Salt Lake City, Lynn Gibson and Jason Troyer of Grandview Cemetery hosted a seminar […]

7 Easy Ways to Increase Family Satisfaction At Your Funeral Home

Family satisfaction is at the heart of any successful funeral home. Happy customers = a thriving funeral business. It’s a really simple idea, and yet it can be easy to overlook the details of family satisfaction. When things get busy, things can easily go into auto pilot in the family satisfaction department. As easy it […]

What the Funeral Home of the Future Looks Like

What does the funeral home of the future look like? There are so many schools of thought – some people think funeral homes will be incredibly technologically advanced in the future, while others think funeral homes will go off-grid, or even disappear all together. Whatever your vision is for the funeral home of the future, […]

What Makes a Great Funeral Service? Here’s What Hundreds of Client Families Said

It’s no secret that the landscape of funeral service is changing. And, so are the needs of our client families. But what path are all these changes leading us to? What defines a GREAT funeral service now, in 2018? To find the answers, we surveyed a few hundred consumers. The research wasn’t surprising, yet it […]

6 Things Funeral Service Needs to Hear When The Going Gets Tough

The story of funeral service is one that is ever-changing. And, as you may have experienced, transformation of this degree often yields moments that vary wildly between “what an exciting time to be in this! and  “what are we actually doing here?” And that yo-yo experience might feel very tough sometimes. So how do we […]

6 Strategies to Keep Families Coming Back After the Funeral Service for Generations

What’s better than serving a family during their time of need? To us, that answer is simple: serving a family for a lifetime. That means retaining them over months, years and decades. But how can your funeral home continue to serve families for generations, especially in the age of choices, and low customer loyalty? Here […]

How to Make Death & Dying An Inspiring Conversation [Not a Dreadful One]

Do you sense it? A subtle shift. A change of pace. It’s happening – the conversations people are having about death, dying and planning ahead are changing. Even the category “Death & Dying” on the TedX website is growing each year. It’s pretty clear now that the world is ready to change the way we […]

These 7 Funeral Bizs are Creating the Future of Funerals [Part 1]

What drives innovation? For us, when we launched funeralOne into the world, our vision was creating the future of funerals. It’s been the vision that has driven us to where we are, almost two decades after our first days. We love seeing businesses blazing the trail for our collective funeral profession to step up in […]

15 Questions Every Funeral Director Should Ask When You’re Overwhelmed

I have lived a long life and had many troubles, most of which never happened. —Mark Twain Ahhhhh, the feeling of overwhelm. A feeling I imagine you’ve felt before if you’re a funeral professional. If it’s here, allow it to take its shoes off. Welcome it in. Maybe you’re used to this feeling, or maybe […]

7 Easy Ways to Reignite Your Passion as a Funeral Director

I recently read a statistic that more than half of Americans feel disengaged in their jobs! This made me sad for that half of our population, and I wondered if it’s the same in the funeral profession. I know long hours and very little work life balance can be tough on the psyche, and can […]