Winners Always Quit (And 6 Other Principles of Funeral Home Success)

Batesville Masters Club member Dave Shank was a Kansas funeral director for nearly two decades, so it comes as no surprise that he has distinct habits and principles that have guided him in his career. At ICCFA, Dave shared with us his favorite guiding principles of excellence, based on the book ‘Winners Always Quit’, by […]

Changing the Cremation Paradigm: Getting Cemeteries Back in the Game

If there’s one trend that has surpassed all others in the death care industry, it’s cremation. This should come as to no shock to you, as a reported 48.5% of families are choosing cremation these days. But what are families doing with their cremated remains? According to Chris Keller, Vice President of Albuquerque-based French Funerals-Cremations […]

Protecting Your Most Important Asset: 5 Ways to Prevent Burnout

Building resilience is the number one most challenging thing that funeral professionals have to deal with. And at ICCFA, we met an exceptional person who was on a mission to do something about it. Dr. Jason Troyer, author and founder of Mount Hope Grief Services,  developed Finding Resilience, a burnout prevention program designed specifically for […]

The Funeral Industry: Consumer Preference vs. Industry Standards

Perched amongst the Hinoki Cypress trees in the Awazu Onsen area of Komatsu, Japan lies what is believed to be one of, if not the oldest, hotel in the world – the Hoshi Ryokan. This ancient establishment was founded in 718, and has been in the family for some 46 generations. You could guess that […]

Socialnomics – Winning Customers’ Hearts, Minds & Wallets in a Wi-Fi World

One thing we’re always excited for when the ICCFA convention rolls around is the opportunity to seek new inspiration, learn and grow. This year, #1 bestselling author, Erik Qualman’s session, “Socialnomics: Winning Customers’ Hearts, Minds & Wallets in a Wi-Fi World” was one we couldn’t miss! Read on for our key insights. In this digital-age […]

5 Ways Funeral Service Is Still Behind The Times

Even though we connect digitally in ways our predecessors couldn’t even have imagined, many of our funeral customs still date back centuries. Many of the traditional funeral approaches remain comforting today, yet others are more habit than help and can take away from our truly embracing the funeral ritual as an opportunity to celebrate a […]

Your Biggest Funeral Takeaways From 2017… Do They Match Up With Others?

It’s tempting to dedicate the last few weeks of December to New Year’s Resolutions and lining up your goals for the New Year ahead. But there’s one essential step that you can’t skip out on between wrapping up 2017 and kicking off 2018 with a bang… Before you start creating your January productivity checklists and […]

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6 Inspiring Moments from NFDA 2017 + Announcing Our Contest Winners!

It never feels like you’re in the “golden age” when you’re in it. At the time, the famous Orson Welles radio shows of the 30s were just the usual nightly programs, and the Space Invaders release of 1978… just another video game. It’s not until you look back on these moments and the impact they […]

The Funeral Profession’s Top 5 Biggest Challenges

This year at NFDA, we challenged everyone to be the change — starting with what THEY thought was their biggest challenge in funerals. Attendees were asked to drop their ball into the tube that represented their biggest challenge, and these were the results… Now that we’ve identified our biggest pain points, it’s time to stop […]

How 3 Top Funeral Professionals Are Stealing From The Hotel Industry

When you think about it, the funeral profession and the hotel industry have quite a bit in common. Both are full of professionals who’ve dedicated their lives to delivering unforgettable experiences to the customers they serve. Both typically only have one event or one interaction with customers to make a lasting impression. And both have […]