How to Offer Families An Amazing User Experience

Is your funeral home looking for ways to build better relationships with potential (and current) families? Do the words “social media” and “social networking” confuse the daylights out of you?

This exclusive interview with Ryan Thogmartin and I will help you answer some of these questions.

This year at NFDA, I was lucky enough to sit down with Ryan, who is the Founder of Disrupt Media and Connecting Directors for a few minutes.

During the interview, Ryan and I discussed some ways you can enhance your families’ customer journey from the time they land on your website until the time they walk out of your doors. We also reveal some key ways you can start connecting with the families of today using tools like social media and content marketing.

It’s definitely an interview you don’t’ want to miss!

Check it out below:



Here are some of the things you’ll learn in this video:

How to create a unique user experience – both online and offline – at your firm.

– What emerging trends in funeral service you should be paying attention to.

– Some best  practices for social media and content marketing.

– Some of the biggest social media mistakes funeral homes are making.

– Which social media outlets to focus on, and why.

 

PS. Be sure to follow Ryan(@ryanthogmartin) and I (@funeralOneCEO) on Twitter!

 
 

What do you think? Does your funeral home use social media? What tips do you have to share about your experience with it? Please leave them below!

 

Joe Joachim

funeralOne

More Posts - Website

Follow Me:
TwitterFacebook

Leave a Reply

Note: You can use basic XHTML in your comments.

  1. Funeral Blog. The official blog for the funeral & cemetery professions. » Blog Archive How Should Your Funeral Home Embrace Change? » Funeral Blog. The official blog for the funeral & cemetery professions.

    […] that today’s families do not see value in funeral services. The profession as a whole should rediscover the benefits that have meaning for families, and then find a way to deliver those benefits. Ultimately there are […]

  2. Funeral Blog. The official blog for the funeral & cemetery professions. » Blog Archive 9 Pieces Of Funeral Service Advice To Live By » Funeral Blog. The official blog for the funeral & cemetery professions.

    […] about these little things at your funeral home. Every detail adds up to create the overall customer experience at your firm. Is your experience something you can be proud of, or does it need work? Analyze every […]

  3. Funeral Blog. The official blog for the funeral & cemetery professions. » Blog Archive Using Psychology To Design A Better Funeral Home Website

    […] on the subject of visuals, let’s talk about video. If you’re not using it on your site, you should be. This article on Forbes points out […]

  4. Funeral Blog. The official blog for the funeral & cemetery professions. » Blog Archive These 10 Real Funeral Home Testimonials Reveal What Families Truly Want » Funeral Blog. The official blog for the funeral & cemetery professions.

    […] can’t reach you, they get frustrated and more upset at a time when they are already grieving. Thinking about the experience your potential families have with your funeral home – from the first call to months after the […]