It’s time to make a bold statement: Customer service is the #1 most important aspect of any business. And the funeral profession is no exception. We see customer service as an art. Something that takes years to perfect and incorporate into your entire funeral business. And whether you’ve been in business for generations or for […]
Grief is a complex topic. It’s one we’re just honestly beginning to understand in our modern society. And the more we learn about and understand grief, the better we are able to support those who are going through it. I think we could all use a Grief 101 course, even if we’re not funeral directors […]
Pet loss is an industry that deserves all deathcare workers’ attention. Why? You might ask. Not only is it an opportunity for creating another stream of revenue for your funeral business, but there’s more to the story. It seems that the opportunities to support families through the grieving of their pets is a largely untapped […]
Lesson #1: “Grief is one of the purest forms of love.” – Gabor S. Some people say that the level to which we love is the level to which we grieve. The more we love, the more at risk we are to dive deep into the ocean of grief when we lose our loved ones. […]
When it comes to personalizing funerals, images, tribute videos, bookmarks, or maybe a balloon release might come to mind. However, the truth is that there are many ways to personalize a funeral that go beyond services or outward appearances. For me, a personalized funeral doesn’t look any certain kind of way. A personalized funeral is […]
Gone are the days of impersonalized sympathy gifts that have zero meaning for the person or family who’s grieving. In the past, we could just send a card to someone and call it good. Now, grief is more complex. People are less supported and more isolated. And in that, we’re learning that a sympathy gift […]
Making decisions isn’t always easy, especially when it comes to major business decisions for your funeral home. I look around and see many businesses that are leading the way making decisions based on all the wrong reasons such short term profit, stakeholder’s desires and simple greed. Since many of the big businesses out there aren’t […]
The last moments of someone’s life are some of the most sacred, memorable, sometimes terrifying and also sometimes exquisite moments. We have heard tales of all kinds: people seeing spiritual and religious apparitions, meeting ancestors who have passed, telling hilarious jokes as they approach the grim reaper, and everything in between. These kinds of experiences […]
Let’s just all say it together and get it out of the way… The idea of death is scary for most, if not all of us. It’s the greatest mystery of all in this life. Which is why we’re scared of it. But the great thing is that we can start to ease our fears […]
If you find yourself here, you’re likely someone who has spent a great deal of time contemplating your own mortality. Or, perhaps you came here because you’d like to get more intimate with your mortality. Either way, we’re glad you’re here. Because we have the honor and privilege to sit with and contemplate on one […]
Get our latest articles delivered to your email inbox!
