Family satisfaction is at the heart of any successful funeral home. Happy customers = a thriving funeral business. It’s a really simple idea, and yet it can be easy to overlook the details of family satisfaction. When things get busy, things can easily go into auto pilot in the family satisfaction department. As easy it […]
What does the funeral home of the future look like? There are so many schools of thought – some people think funeral homes will be incredibly technologically advanced in the future, while others think funeral homes will go off-grid, or even disappear all together. Whatever your vision is for the funeral home of the future, […]
It’s no secret that the landscape of funeral service is changing. And, so are the needs of our client families. But what path are all these changes leading us to? What defines a GREAT funeral service now, in 2018? To find the answers, we surveyed a few hundred consumers. The research wasn’t surprising, yet it […]
The story of funeral service is one that is ever-changing. And, as you may have experienced, transformation of this degree often yields moments that vary wildly between “what an exciting time to be in this! and “what are we actually doing here?” And that yo-yo experience might feel very tough sometimes. So how do we […]
What’s better than serving a family during their time of need? To us, that answer is simple: serving a family for a lifetime. That means retaining them over months, years and decades. But how can your funeral home continue to serve families for generations, especially in the age of choices, and low customer loyalty? Here […]
Do you sense it? A subtle shift. A change of pace. It’s happening – the conversations people are having about death, dying and planning ahead are changing. Even the category “Death & Dying” on the TedX website is growing each year. It’s pretty clear now that the world is ready to change the way we […]
What drives innovation? For us, when we launched funeralOne into the world, our vision was creating the future of funerals. It’s been the vision that has driven us to where we are, almost two decades after our first days. We love seeing businesses blazing the trail for our collective funeral profession to step up in […]
I have lived a long life and had many troubles, most of which never happened. —Mark Twain Ahhhhh, the feeling of overwhelm. A feeling I imagine you’ve felt before if you’re a funeral professional. If it’s here, allow it to take its shoes off. Welcome it in. Maybe you’re used to this feeling, or maybe […]
I recently read a statistic that more than half of Americans feel disengaged in their jobs! This made me sad for that half of our population, and I wondered if it’s the same in the funeral profession. I know long hours and very little work life balance can be tough on the psyche, and can […]
Gone are the days where client families automatically call up your funeral home to purchase a $8,000 casket because that’s the way they’ve always done it. Nope. The client families of today want guidance, support and options. They want to talk to you about how you can help them, and not in the same way […]
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