When surfing the waves of Twitter recently, we came across an interesting thread of sparked by BBC on human composting. The thread was essentially a group of young people rooting for a more green approach to funerals. They spoke to the downsides of traditional funerals, and why they’re seemingly more irrelevant to the younger generation. […]
Everyone is talking about the future of funerals. And whether or not we like it, it’s here. Things are changing, and they have been for over a decade. Families are looking for more options. And their needs are – for better or worse – shaping our future. So what’s changing this year? What trends are […]
As a funeral professional, chances are you face plenty of misconceptions about who you are and what you do, everyday. You may even feel that you have to defend yourself from time to time. After all, there are the unfortunate few we see in the news that don’t have families’ best interest in mind, and […]
2019 is here, folks. Are you excited? Do you feel the butterflies in your stomach when you think about all the possibilities of 2019 at your funeral business? If you need a little inspiration, check out these epic inspirational quotes (they’re printable, too!). And once you’re inspired, it’s really important to ask yourself: what is […]
Take a long-time funeral director, a cemetery owner and a psychologist who specializes in grief counseling, put them together, and what do you get? An unconventional idea that just might be the future of cemeteries. At this year’s NFDA expo in Salt Lake City, Lynn Gibson and Jason Troyer of Grandview Cemetery hosted a seminar […]
Family satisfaction is at the heart of any successful funeral home. Happy customers = a thriving funeral business. It’s a really simple idea, and yet it can be easy to overlook the details of family satisfaction. When things get busy, things can easily go into auto pilot in the family satisfaction department. As easy it […]
What does the funeral home of the future look like? There are so many schools of thought – some people think funeral homes will be incredibly technologically advanced in the future, while others think funeral homes will go off-grid, or even disappear all together. Whatever your vision is for the funeral home of the future, […]
It’s no secret that the landscape of funeral service is changing. And, so are the needs of our client families. But what path are all these changes leading us to? What defines a GREAT funeral service now, in 2018? To find the answers, we surveyed a few hundred consumers. The research wasn’t surprising, yet it […]
The story of funeral service is one that is ever-changing. And, as you may have experienced, transformation of this degree often yields moments that vary wildly between “what an exciting time to be in this! and “what are we actually doing here?” And that yo-yo experience might feel very tough sometimes. So how do we […]
What’s better than serving a family during their time of need? To us, that answer is simple: serving a family for a lifetime. That means retaining them over months, years and decades. But how can your funeral home continue to serve families for generations, especially in the age of choices, and low customer loyalty? Here […]
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