Customer service is the foundation of any business. And funeral homes are no exception. The question, especially during a pandemic is: how can your funeral home’s team provide customer service in a rapidly evolving industry? The best person to ask about customer experience is the Customer Service King himself, Micah Solomon. Below, he offers up […]
As we begin to dry off our wings from the storm that was COVID, the air of change breathes new life into an industry full of death. The changes may not have come easily, but they’re here. And, they’re not going anywhere. At least we hope not. Below, we’ll cover some of the major shifts […]
Although we’ve been conducting funerals for all of human history, the truth behind our modern practices is very much hidden in plain sight. For that reason, there are many misconceptions surrounding the funeral profession. This has led to many controversies over the industry as a whole. In reality, funerals are actually a pretty simple process, […]
I remember being so inspired after watching the modern day Batman movie (with Heath Ledger as the Joker, of course). I was inspired by the fact that an ordinary man, with no superpowers, was able to transform an entire city. Today, I want to talk about how you, a funeral professional, aren’t so different from […]
Growing up with a mostly Irish heritage, I remained quite distant from my family’s Irish ancestry. That was, until I experienced the death of a family member for the first time as an adult. I can still remember the day my Mother got the call that my Uncle had passed. She put down the phone, […]
I think if there’s one emotion we all share through this pandemic, it’s grief. The thing about grief, from my experience with it and writing about it for 9 years, is that it’s a teacher. A healer. A helper. It sure doesn’t feel like it in the process, but looking back, there’s always gold in […]
Remember the good ole’ days when marketing your funeral home was as simple as putting an ad in the newspaper? Since the newspaper had everything you needed (national and community announcements, news, comics, gossip, opinions, classifieds, sports… etc.) everyone read it, and reaching your target audience was easy! Even though we still have newspapers, I […]
2021 is going to be a big year. It pretty much already has been a big one, right?! As we gear up for this year of transformation in business, how can we prepare ourselves, as well as our employees, processes, structures and products? Trends give us insight into where the market is headed, and how […]
The holidays are meant to be one of the most cheerful times of the year. But for families who have just lost a loved one, this time of the year can be the hardest for them… especially during times of social isolation. Feeling alone during the holidays can be one of the biggest hurdles someone […]
Halloween is here! If there’s one reason to dress up spooky, ditch your sugar cleanse and enjoy working in the death industry, Halloween is the one good excuse we have to celebrate something in this funky year of 2020! Without being able to go to Halloween parties or trick-or-treat, this time could feel a little […]
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