14 Easy Ways to Be a Better Communicator With Your Families

After spending nearly a decade working with funeral directors, there is one thing I find to be the most challenging for them. Can you guess what it is? Effective communication! More specifically, communicating the value of their services to families. Of course, before we communicate with families, we’ve got to make sure we’re good in […]

5 Things A Great Funeral Director Will NEVER Say To Families

Families come to funeral directors for a number of reasons… to get advice, to find answers, to get help, and even to find comfort. But most of all, families come to funeral professionals because they are the best go-to resource there is when it comes to everything funerals. When faced with a new experience – especially […]