It’s time to make a bold statement: Customer service is the #1 most important aspect of any business. And the funeral profession is no exception. We see customer service as an art. Something that takes years to perfect and incorporate into your entire funeral business. And whether you’ve been in business for generations or for […]
When it comes to finding business success, there are all kinds of workshops, classes, blogs or seminars out there that promise to hold the secrets to prosperity. Some experts might swear by a closely guarded sales pitch, or a recipe of tried and true marketing tactics that bring in new customers. But the truth is, […]
Families come to funeral directors for a number of reasons… to get advice, to find answers, to get help, and even to find comfort. But most of all, families come to funeral professionals because they are the best go-to resource there is when it comes to everything funerals. When faced with a new experience – especially […]
When it comes to most businesses, employees will often try to meet their customer’s needs, but rarely do they get the opportunity to make an emotional connection with the people they are helping. But for employees in the funeral profession, it’s the complete opposite. Delivering an extraordinary, emotional funeral experience for families begins and ends […]
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