5 Principles For Exceptional Customer Experiences At Your Funeral Home

Customer service is the foundation of any business. And funeral homes are no exception. The question, especially during a pandemic is: how can your funeral home’s team provide customer service in a rapidly evolving industry? The best person to ask about customer experience is the Customer Service King himself, Micah Solomon. Below, he offers up […]

14 Easy Ways to Be a Better Communicator With Your Families

After spending nearly a decade working with funeral directors, there is one thing I find to be the most challenging for them. Can you guess what it is? Effective communication! More specifically, communicating the value of their services to families. Of course, before we communicate with families, we’ve got to make sure we’re good in […]

How To Provide Value To Every Family Walking Into Your Funeral Home

When it comes to finding business success, there are all kinds of workshops, classes, blogs or seminars out there that promise to hold the secrets to prosperity. Some experts might swear by a closely guarded sales pitch, or a recipe of tried and true marketing tactics that bring in new customers. But the truth is, […]

5 Things A Great Funeral Director Will NEVER Say To Families

Families come to funeral directors for a number of reasons… to get advice, to find answers, to get help, and even to find comfort. But most of all, families come to funeral professionals because they are the best go-to resource there is when it comes to everything funerals. When faced with a new experience – especially […]

7 Fail-Proof Ways to Turn One-Time Families Into Lifetime Customers

The funeral profession is a lot like other businesses when it comes to customer service… you want to focus on helping families get the experience they want out of your services, and you ultimately want to make their lives easier. But, unlike other customer-focused professions, funeral directors have an opportunity much bigger than the potential […]

6 Brilliant Customer Support Rules Your Funeral Home Should Steal

Your role as a funeral professional has a more significant impact on the families you serve than you may realize. You’re the person that is able to step up and give guided support when they may be grieving, and you provide them with the tools they need to begin the healing process. Above all, you […]

Common Questions Your Families Ask Us (And How You Should Answer Them)

We have a pretty awesome and unique position in the funeral profession here at funeralOne… every day we get to work closely with you, the funeral professional, to help you deliver extraordinary experiences to families. But, did you know that we also get to speak to the family and friends that are attending your services, […]

7 Tips for Selling The Value Of Your Funeral Service Over the Phone

When a person calls your funeral home, they can’t see how much time and thought has gone into creating a comforting environment. They can’t touch all of the different products and memorial items available or experience the personal care of your staff. Their first impression is defined by one thing and one thing only—how well […]