How to Turn Lazy Employees into Funeral Rockstars

When it comes to most businesses, employees will often try to meet their customer’s needs, but rarely do they get the opportunity to make an emotional connection with the people they are helping. But for employees in the funeral profession, it’s the complete opposite. Delivering an extraordinary, emotional funeral experience for families begins and ends […]

7 Fail-Proof Ways to Turn One-Time Families Into Lifetime Customers

The funeral profession is a lot like other businesses when it comes to customer service… you want to focus on helping families get the experience they want out of your services, and you ultimately want to make their lives easier. But, unlike other customer-focused professions, funeral directors have an opportunity much bigger than the potential […]

6 Brilliant Customer Support Rules Your Funeral Home Should Steal

Your role as a funeral professional has a more significant impact on the families you serve than you may realize. You’re the person that is able to step up and give guided support when they may be grieving, and you provide them with the tools they need to begin the healing process. Above all, you […]

Common Questions Your Families Ask Us (And How You Should Answer Them)

We have a pretty awesome and unique position in the funeral profession here at funeralOne… every day we get to work closely with you, the funeral professional, to help you deliver extraordinary experiences to families. But, did you know that we also get to speak to the family and friends that are attending your services, […]