Sometimes when you work in the service industry, you have to bite your tongue when helping customers. Not because the customer is problematic or irritating (although we’ve all certainly had those days), but because “the customer is always right” … even when they’re wrong. In the funeral profession, we see this happen all the time. […]
Cremation has always been the ugly duckling of the funeral profession… at least to funeral professionals. Sure, we offer the option to our families, and we happily walk them through any and all questions they may have about the process. But, at the same time, many of us still secretly curse under our breath every […]
At this moment, I am sitting on a plane coming home from the Asia Funeral and Cemetery Expo in China. It was a fantastic experience, getting to see first-hand the cultures and customs of those on the other side of the world. I went to speak at the conference, but I must say that I […]
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