What would it look like to completely re-imagine the way we store our beloved departed? Instead of reinventing the wheel, Caitilin Doughty, founder of The Order Of The Good Death and the catalyst of the death positive movement phenomenon, suggests we take a look at how other countries around the world are already doing […]
When shopping around for a service and comparing prices, consumers no longer enter a store as a first step. They go online. In fact, almost three-quarters (72%) of shoppers start their buying process on the internet, and 36% of people will spend at least a half hour on that digital research. But what is it […]
Humans have an inherent desire to celebrate a life lived and share their loved one’s story with one another. Yet, the “no service” mentality is taking hold in funeral planning. By abandoning the ritual and tradition of family and friends gathering to share memories and help each other grieve, they are ignoring the real value […]
As 2017 has officially come to a close, there’s no better exercise than to reflect on the past twelve months — skills acquired, discoveries made, lessons learned. What has made 2017 unique? What have we gained in the previous year that we can use to make the next year even better? In that spirit, funeral […]
Now that the Memorial Day Weekend festivities have officially come to a close and June is nearly upon us, that can only mean one thing — the summer season is practically here. Let’s face it… there is nothing quite like a beautiful summer day or a long, celebratory holiday weekend to bring light and cheerfulness […]
For most people in the world, the process of planning a funeral is completely unfamiliar territory. Sure, most people have attended at least one funeral in their lifetime, whether it was for an acquaintance, close friend or family member. But that doesn’t mean that they know everything that went on behind the scenes to make […]
I don’t know about you, but I fell off the wagon on my New Year’s Resolutions about two weeks into 2017… and I’m sure I’m not the only one. For instance, maybe you downloaded one of our top nine tools that could help bring you funeral success in the New Year, and just never got […]
Sometimes when you work in the service industry, you have to bite your tongue when helping customers. Not because the customer is problematic or irritating (although we’ve all certainly had those days), but because “the customer is always right” … even when they’re wrong. In the funeral profession, we see this happen all the time. […]
There’s no point in trying to rationalize it or sugar coat it… no one likes having to attend the funeral service of someone they know and love. Even as funerals get closer to becoming a one-of-a-kind celebration of life, at the end of the day, a funeral marks the end of a loved one’s life… […]
Despite its ever-growing popularity, cremation still hasn’t exactly found favor within the community of funeral professionals. It’s kind of like the new kid on the block… the one from a place we don’t recognize, who we haven’t quite figured out just yet. At least, that’s how the subject of cremation is often regarded by funeral […]
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