Last August, we gathered some insights from some of the funeral profession’s brightest minds to predict the future of funerals (you can read the post here). And even though it’s only been a mere 9 months since we made this post, the future of funerals has become even more clear. It seems that many people […]
What will the funeral profession look like in 10, or even 20 years? Well, that’s hard to tell… Think about 20 years ago, before the advent of the web, or Google, or cell phones. Oh, how different customer experience (and life) was then! Looking at just how much of the landscape of the funeral profession […]
The funeral profession has changed a lot in the last 10-20 years… statistics show it, and funeral professionals have experienced it first-hand. Families now learn about funeral services on the internet rather than inside a funeral home, the way funeral homes need to market their value has changed in virtually every way, and this year […]
Dear funeral professionals, I can’t tell you my name, or where I’m from, or why I’m here, but I want to share with you a story that I think you’ll like. Perhaps it could even inspire you, too. It all began on a sunny summer Monday morning. I’m slowly strolling down the street and decide […]
Change. You can’t talk about much in the funeral profession without hearing that word. The way that we connect with families is changing. The way that families think of funeral service is changing. And even our age-old business model is changing. To some funeral professionals, the thought of change is scary, as is any notion […]
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