Sometimes when you work in the service industry, you have to bite your tongue when helping customers. Not because the customer is problematic or irritating (although we’ve all certainly had those days), but because “the customer is always right” … even when they’re wrong. In the funeral profession, we see this happen all the time. […]
There are a number of definitive “best practices” out there that funeral directors swear by when it comes to planning funerals. Whether it’s a piece of advice, a rule they’ve created, or even a tried-and-true method they’ve developed over the years, they are dead set that their way is the only way… that is, until […]
I’ve worked in the funeral profession for many years. But it wasn’t until recently that I truly internalized what it takes to create an amazing celebration of life… And I’ve got to hand it to you, it’s no easy task. No, it’s not about the products, the religion, the flowers or the burial. It’s about […]
Planning your own funeral is easier said than done. Heck, even thinking about it is hard to force yourself to do. But after conquering my fear of death throughout the last three years as a blogger in the funeral service industry, I decided it was time to put some thought into my own funeral. After […]
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