When you work in the funeral service industry, there are a few traits that make you really good at your job. Some say it’s a service-oriented mindset. Others are just born to be good funeral professionals. A select few are just trying something new, and their sheer curiosity is what drives them into a successful […]
Batesville Masters Club member Dave Shank was a Kansas funeral director for nearly two decades, so it comes as no surprise that he has distinct habits and principles that have guided him in his career. At ICCFA, Dave shared with us his favorite guiding principles of excellence, based on the book ‘Winners Always Quit’, by […]
Building resilience is the number one most challenging thing that funeral professionals have to deal with. And at ICCFA, we met an exceptional person who was on a mission to do something about it. Dr. Jason Troyer, author and founder of Mount Hope Grief Services, developed Finding Resilience, a burnout prevention program designed specifically for […]
Perched amongst the Hinoki Cypress trees in the Awazu Onsen area of Komatsu, Japan lies what is believed to be one of, if not the oldest, hotel in the world – the Hoshi Ryokan. This ancient establishment was founded in 718, and has been in the family for some 46 generations. You could guess that […]
No one realizes how hard it is to plan a funeral. Especially when it’s someone you saw just yesterday. Someone of your blood. Someone you truly love. The messiness of the loss alone was already enough to fill my entire body with stress, weighing me down like a ton of bricks. But little did I […]
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