Customer Experience: The Best Opportunity at Your Funeral Home in 2019 (Infographic)

In all of my time working with funeral homes over the last 15 years, I’ve known one thing to be true: Making your families feel heard and supported is the magic that creates a successful funeral business.

Beyond pricing, services, facilities, it all comes down to customer experience. And if you don’t believe me, my team and I have gathered dozens of pieces of research for you to dive into, so you can see it to believe it.

Because here’s the truth — customer experience at your funeral home is the biggest opportunity you’ll ever be given for your business.

In our infographic below, we’ll share with you all the latest research on customer experience, why it matters, and how you apply this information at your funeral home to create an epic experience for your families.

Ready? Let’s dive in:

How do you go above and beyond to create an epic customer experience at your funeral home? Tell us in the comments below!

Joe Joachim

funeralOne

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