Nothing speaks wisdom like hard earned lessons learned. And these 4 funeral professionals have some wisdom to share on one of the biggest topics right now… creating an unforgettable family (or customer) experience. Why waste any time? Let’s dive straight into the lessons from some of our favorite funeral professionals out there: Lesson #1: […]
Customer service and client family support are the pillars of your funeral business. (And if you need the science and research to prove it here ya go). If you don’t already know that, this blog offers a great opportunity to learn more about what makes great customer service. Below we’re going to cover some of […]
Green funerals. A topic gaining HUGE momentum amongst client families. It seems like everyone is talking about mushroom burial suits and turning themselves into a tree when they die, these days. As much as the buzz means some true and real change is needed in the funeral profession, there are also challenges to doing things […]
Mindfulness is a hot topic just about everywhere you look these days. We’ve all fell victim to letting stress take control of our day…and mindfulness is a great tool to incorporate into your workplace, your funeral business and even your services, arrangement process and communication with your families. Before we go over the ways to […]
Once upon a time, a funeral parlor was your living room. That was just 150 years ago. Now, funeral homes range from extensive, state-of-the-art facilities to stunningly beautiful parks to memorial temples. We’ve worked with thousands of funeral homes over the last 20 years and these are the 5 most beautiful funeral homes we’ve ever […]
Making decisions isn’t always easy, especially when it comes to major business decisions for your funeral home. I look around and see many businesses that are leading the way making decisions based on all the wrong reasons such short term profit, stakeholder’s desires and simple greed. Since many of the big businesses out there aren’t […]
Anyone who is alive in a body is likely aware that every conceivable industry has undergone a digital revolution in recent years. Even the most old-fashioned businesses have websites and social media profiles (or at least they should!). Where’s it all going? Is some of this just a fad, a place-holder until we return to […]
Customer service is the foundation of any business. And funeral homes are no exception. The question, especially during a pandemic is: how can your funeral home’s team provide customer service in a rapidly evolving industry? The best person to ask about customer experience is the Customer Service King himself, Micah Solomon. Below, he offers up […]
Last year was a rough year, I think we can all agree on that. We could all go for some inspiration and encouragement right about now as we land into 2021. When thinking about this year, one word comes to mind for all of us who have made it through: Champion. The word “Champion” is […]
Oh, to be a funeral director in the face of a pandemic! Although I’m not a funeral director myself, I read about, write about, and chat with funeral directors day in and day out. And if there is one thing I know to be true about funeral directors right now, it’s that they are overwhelmed […]
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