7 Mindfulness Practices For Your Funeral Business

Mindfulness is a hot topic just about everywhere you look these days. And if you’re anything like me, who can usually let stress take over my days at times, mindfulness is a great tool to incorporate into your workplace, your funeral business and even your services, arrangement process and communication with your families. Before we […]

5 Important Questions To Ask Before Making Any Major Business Decision At Your Funeral Home

Making decisions isn’t always easy, especially when it comes to major business decisions for your funeral home. I look around and see many businesses that are leading the way making decisions based on all the wrong reasons such short term profit, stakeholder’s desires and simple greed. Since many of the big businesses out there aren’t […]

5 Tips for Keeping Up With The World Of Digital Death Care

Anyone who is alive in a body is likely aware that every conceivable industry has undergone a digital revolution in recent years.  Even the most old-fashioned businesses have websites and social media profiles (or at least they should!).   Where’s it all going? Is some of this just a fad, a place-holder until we return to […]

5 Principles For Exceptional Customer Experiences At Your Funeral Home

Customer service is the foundation of any business. And funeral homes are no exception. The question, especially during a pandemic is: how can your funeral home’s team provide customer service in a rapidly evolving industry? The best person to ask about customer experience is the Customer Service King himself, Micah Solomon. Below, he offers up […]

4 Tips For Becoming The Leader Your Firm Needs In 2021

Last year was a rough year, I think we can all agree on that. We could all go for some inspiration and encouragement right about now as we land into 2021. When thinking about this year, one word comes to mind for all of us who have made it through: Champion. The word “Champion” is […]

What Your Funeral Director Wishes They Could Tell You About COVID-19

Oh, to be a funeral director in the face of a pandemic! Although I’m not a funeral director myself, I read about, write about, and chat with funeral directors day in and day out. And if there is one thing I know to be true about funeral directors right now, it’s that they are overwhelmed […]

‌‌5 Minority Owned Funeral Homes You Should Know About (And Support)

What would you say if I asked to describe your typical funeral director? Would they be male, white, and middle aged? Chances are, your stereotypes of funeral directors would lead you to an image similar to what we just described. Yet, funeral service is changing. And this is to be celebrated. Young folks, women, LBGTQ […]

What Makes a Funeral Home Successful During a Pandemic?

Since 2020 began, a lot has changed (here’s a hilarious review of 2020 in case you need it). The way we communicate, connect, work, socialize, do business, eat… pretty much every aspect of our lives has changed since COVID-19 hit us like a giant curveball.  So that means the ideas around success in the funeral […]

What Your Client Families Expect From You in 2020

We all like to think that we provide high quality, unique services for our families.  But is that what someone will really experience when they walk in your door? Georganne Bender and Rich Kizer are cultural anthropologists that specialize in consumer interests. One of the many aspects of their business has been blind shopping at […]

A Therapist’s Advice For Dealing With Conflict At Your Funeral Home

No one needs to tell you how people can be deeply affected by the death of a loved one. Some families find it harder to navigate the process of creating a ceremony that captures the essence of the deceased’s life than others. And sometimes raw emotions can become unmanageable. We sat down with Jason Troyer, […]