There is a lot of jargon in the tech industry that can confuse and muddle your understanding of important technology in your own funeral business. But trust us when we say, the term “User Experience” is not one of those terms. Below, we’ll explain user experience in the best way we can, from a to […]
When the going gets tough, the tough embrace the chaos. Because the chaos is actually the good stuff. At this year’s ICCFA conference, Chris Keller of Sunset Memorial Park says that disruption is often the thing that spur us to move forward. Kind of like a not-so-gentle kick in the behind to get us moving […]
What’s the number one killer of productivity and consistency at your funeral home? Hint: It’s not Facebook. According to Bruce Tulgan from Rainmaker Thinking, the problem is that most of us are suffering from what he calls “Overcommitment Syndrome”. Never heard of that? We hadn’t either. But it’s a totally real thing with totally real […]
Starting and owning a funeral home is no walk in the park. Just ask Dale Clock, the owner of Clock Life Story Funeral Home and Clock Timeless Pets. At ICCFA this year he shared with us his top lessons learned from running a funeral business as a 4th generation funeral director. Check out Dale Clock’s […]
Even in the best of times, it can be challenging to ensure every single family you serve feels as if they were able to fully honor their loved one at the end of life. During a pandemic, that flipped death care norms upside down. Circa 2020 and beyond, offering this opportunity was nearly impossible for […]
Unless you’ve been hiding under a social media rock, you’ve probably heard about Death Cafés. A Death Café is an event where people hang out and talk about death and dying, usually at a coffee shop, and usually over coffee and treats. According to the official Death Café website, the official definition is: A group […]
Gone are the days when the local cemetery was a mainstay in the community. Times really have changed, and people today are far less likely to use a cemetery as their final resting place. In fact, there’s a prevalent fear among funeral professionals that cemeteries will someday become… (don’t shoot the messenger here) Obsolete. But, […]
Customer service is the foundation of any business. And funeral homes are no exception. The question, especially during a pandemic is: how can your funeral home’s team provide customer service in a rapidly evolving industry? The best person to ask about customer experience is the Customer Service King himself, Micah Solomon. Below, he offers up […]
As we begin to dry off our wings from the storm that was COVID, the air of change breathes new life into an industry full of death. The changes may not have come easily, but they’re here. And, they’re not going anywhere. At least we hope not. Below, we’ll cover some of the major shifts […]
It’s one thing to simply have a funeral home website. But it’s another thing to have a successful funeral home website that serves your client families and supports your business. And sadly, but truly, not many funeral home websites do that to this day. If you’re scratching your head and wondering what your families are […]
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