The goal of a funeral director should not be to increase call volume, revenue per call, or to get as many families as possible through their doors each year. No… the ultimate goal of any funeral professional should be to provide nurturing care to the families that they serve through the essential cornerstones of the […]
What will the funeral profession look like in 10, or even 20 years? Well, that’s hard to tell… Think about 20 years ago, before the advent of the web, or Google, or cell phones. Oh, how different customer experience (and life) was then! Looking at just how much of the landscape of the funeral profession […]
“[Anything] can be mastered if you’re willing to put in the time and energy.” Tony Robbins Are you are a funeral home owner looking for some inspiration to take your business to the next level? Or even a funeral home manager looking to up your business game? Or perhaps you’re an entrepreneur looking to get […]
I know the look really well. If you’re paying really close attention, I swear you could see the air escape from their mouths as their lips curl into a relieved smile. “I’m so glad I decided to do this” is what they normally say as they walk out of the funeral home. I’m so glad […]
This article is going to be different from the typical posts you will find here. I’m not going to discuss how to attract baby boomers, create a more meaningful funeral, why you should serve cucumber water at visitations, create memorial videos reminiscent of the Harry Potter series, or the trials and tribulations of the funeral […]
This week, the funeralOne team is in New Orleans for ICCFA 2016! Throughout the 4 days of this exciting funeral conference, some of the most innovative people in our profession gathered together to share their views on the future of funerals. (Including our own CEO, Joe Joachim – stay tuned for our recap of his […]
As funeral service professionals, we are called upon to offer the best of ourselves during the worst times by the families that we serve… but at what cost? Over the years, the number one complaint that I have heard from funeral service professionals can be paraphrased to encompass “I love what I do and I […]
Dear funeral professionals, I can’t tell you my name, or where I’m from, or why I’m here, but I want to share with you a story that I think you’ll like. Perhaps it could even inspire you, too. It all began on a sunny summer Monday morning. I’m slowly strolling down the street and decide […]
Cremation has always been the ugly duckling of the funeral profession… at least to funeral professionals. Sure, we offer the option to our families, and we happily walk them through any and all questions they may have about the process. But, at the same time, many of us still secretly curse under our breath every […]
So which was it? Did the egg produce the first chicken or did the chicken lay the first egg? Does the service create the opportunity for a funeral business or does the funeral business create the opportunity to serve? Stop and think for just a minute. Without the ministry, community outreach and the service to […]
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