At funeralOne, we’re on a mission to transform what the world thinks of a funeral. As a profession, our ability to engage with today’s families is directly related to how well we can adjust to changes in customer needs. In order to do this, we must revamp the way funeral services have been held for […]
The other day I read an article on Sheldon Yellen, CEO of the property-restoration company BELFOR Holdings, Inc., who writes a birthday card for every single one of his 9,200 employees. Yep, you read write. Over 9,000 birthday cards a year! Hand written. And upon further digging, we found out that Yellen doesn’t just handwrite […]
Running a funeral business comes with unique trials & tribulations. While some of the challenges might seem niche, one thing is clear – everyone is experiencing them together. At the NFDA Convention a few weeks ago, we asked attendees to vote for their biggest business challenge, and the results are crystal clear. So what are […]
It’s amazing how many people actually want to talk about death these days. Well, at least in the media. Funeral innovation, death technology, and death cafes, and the death positive movement have been hot topics in the press this year. Just do a Google search for any of those terms and see for yourself. These […]
What is the most common objection that you hear when advising families during a planning session? Maybe you have heard some of these: “The church is going* to handle everything.” “I’m not going to have a funeral because I don’t want my kids to be sad.” “Just cremate me.” “My dad did not want a […]
If you haven’t seen with your own eyes, funeral pro… the families of today are changing. And as we move forward into these changes together, it’s important to see where you stand. Do you need to refresh yourself with what families are asking for on a nation-wide level? Or are you completely up-to-date, and even […]
As a funeral home owner, your main focus is the families you serve. But at some point, you need to care for the business side of things, too. Like, what’s your plan for adding value to your business for the next 5, 10 or 20 years? Or even after you retire? (Gasp!) Paying attention to […]
Everyone is talking about the future of funerals. And whether or not we like it, it’s here. Things are changing, and they have been for over a decade. Families are looking for more options. And their needs are – for better or worse – shaping our future. So what’s changing this year? What trends are […]
Are you a funeral profession just peeking your head out of the cave for the first time since before the holiday season? Chances are, you likely just stepped out of an incredibly busy, high stress time. In fact, we already know from science that there are 10% more deaths happening around the holidays than any […]
Family satisfaction is at the heart of any successful funeral home. Happy customers = a thriving funeral business. It’s a really simple idea, and yet it can be easy to overlook the details of family satisfaction. When things get busy, things can easily go into auto pilot in the family satisfaction department. As easy it […]
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