As a funeral home owner, your main focus is the families you serve. But at some point, you need to care for the business side of things, too. Like, what’s your plan for adding value to your business for the next 5, 10 or 20 years? Or even after you retire? (Gasp!) Paying attention to […]
As 2017 has officially come to a close, there’s no better exercise than to reflect on the past twelve months — skills acquired, discoveries made, lessons learned. What has made 2017 unique? What have we gained in the previous year that we can use to make the next year even better? In that spirit, funeral […]
It’s tempting to dedicate the last few weeks of December to New Year’s Resolutions and lining up your goals for the New Year ahead. But there’s one essential step that you can’t skip out on between wrapping up 2017 and kicking off 2018 with a bang… Before you start creating your January productivity checklists and […]
This year at NFDA, we challenged everyone to be the change — starting with what THEY thought was their biggest challenge in funerals. Attendees were asked to drop their ball into the tube that represented their biggest challenge, and these were the results… Now that we’ve identified our biggest pain points, it’s time to stop […]
In any job and in any profession, there are good days and there are bad days. Sometimes you wake up and jump out of bed, ready to tackle the exciting day ahead. Other days, the sound of your alarm clock has you wanting to pull the covers over your head and hit the fast-forward button. […]
I don’t know about you, but Wikipedia tends to be my go-to resource for just about anything. Want to learn the true story behind your favorite movie? Go to Wikipedia. Want to learn the common meaning behind the beautiful flowers that you buy? Wikipedia. Want to read about all of the unexplained disappearances to ever […]
When you think about it, the funeral profession and the hotel industry have quite a bit in common. Both are full of professionals who’ve dedicated their lives to delivering unforgettable experiences to the customers they serve. Both typically only have one event or one interaction with customers to make a lasting impression. And both have […]
I don’t know about you, but I fell off the wagon on my New Year’s Resolutions about two weeks into 2017… and I’m sure I’m not the only one. For instance, maybe you downloaded one of our top nine tools that could help bring you funeral success in the New Year, and just never got […]
Can you believe that we are nearly two months into the start of 2017?! It seems like just yesterday we were mapping out our New Year’s resolutions and creating a game plan for a happier, more successful year of funerals. But now it’s mid-February and most of us have come face-to-face with what I like […]
When it comes to funerals, there seems to be a veil between what families think of the funeral process and what actually happens behind the scenes. Everything from the way that families view funeral professionals (“they’re crooks who are just out to make a buck”) to the value that they feel funerals provide (“they’re a […]
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